Telkom Failing my business as they refuse to repair ADSL Line and Landline Faults

I have been a Telkom Customer for almost 10 Years, and I have been paying my account very well up to date. On the 19/01/2018 I logged a fault with Telkom as I have been using them as my service provider as I am running a small printing an Internet service which is credible and has been consistently serving my customers with services such as Internet browsing and Faxing services. Apparently cable theft took place in my residence on the night of the 18th/01/2018, in which the following morning I logged a fault with Telkom whom they never got back to me and I was since sent from post to pillar, up until yesterday (12/02/2018) when I called their call centre for a follow-up. I was told that their Operations manager has decided and concluded that they(Telkom) are not going to fix the 1 meter cable that was cut from a secure manhole in which the cable theft took place. Now my business has lost revenue, lost its credibility, trust and reputation as we turn away clients that are in need of my services. I was told that they wont restore the cable, meaning that I wont have a landline as well as the ADSL line in my business, what is more worse is that I was told to go for LTE technology of which its not available in terms of coverage in my area. I feel that Telkom has unfairly treated me as no one from Telkom has called me all these past days without internet for a follow-up . All I want Hello Peter to help me with is to contact the people responsible for taking the decision of having not to repair the cable, and I need my adsl line being repaired and working again since there wont be any alternatives for me even if I want to evolve with the latest Internet connectivity available. I need Telkom to come and fix the vandalised short cable that is not even a meter long and they should make sure that the manhole is secure so that similar incidents wont take place again in the near future. My Service ID for the telephone in question is ********** 074, Fault Ref No. 236CRK190118

Frustrated Customer

MP/ Ntsele