Telkom failing customers😡😡😡🤬🤬🤬

In March I agreed to a contract upgrade and I received the device and did a sim swap to the contract number on upgrade. I was unable to access the internet on the device and made several calls to the telkom sales department, which transferred me to customer care center to try and resolve the connection issues. After several calls to try and get the correct settings, I decided to visit the nearest telkom store and found out the number was reflected as a prepaid number but I was able to view the contract balances on the same number. The consultant at the store advised that I should contact the telkom sales department because of the issue of the double profile on the number and the device color was also captured incorrectly. I contacted the telkom sales department about the issues and they promised to rectify the issues but even after that I could not access the internet. I made several more calls and finally got assistance from one of the sales agent, who confirmed that also the documents were corrected and submitted, the matter should be resolved soon. I waited for the estimated time but my problem was still not solved, so I contracted the telkom customer care center to check if there were any changes made but the problem was still not resolved. I contacted telkom sales department again and the agent checked the status of the submitted documents and he advised that the problem was now corrected, it was just a system error and I still need to wait for around 2 day for the technical support to resolve the issue. 2 day late I started receiving text informing me that my accounts will be suspended and on the 3rd day all my other contracts were cut off. I more calls to the customer care center and when they checked my outstanding bill was 0 but I was suspended. Finally I managed to get the sales agent on call while I was still talking to the customer care center consultant, thinking that if I had both departments then the issue would be resolved. I'm still suspended because the cellphone upgrade reflects contract canceled and I'm now being billed for the phone but I'm failing to understand what happened with the contract but I'm not getting answers.