Telkom failed upgrade contract

After contacting different telkom service line the call I spoke to Precious Madalane Customer service consultant from Telkom. I explained my frustration of my contract upgraded sim card with no services and that sim tool kit setting was done on my phone but not succeded and also have been to the telkom shop requested sim swap at east rand where a consultant told me I must wait the upgrade is still in process. My sim card is says no service it was last active on the 10th and today is 23rd. It is still not working and I asked if I cancel my contract what will happen I am told I have to pay cancellation fee and balance of the contract in the meanwhile I am not using telkom services. I am advised to drive again to telkom shop use my money to do sim swap and I will pay the full amount for the contract agreement. I asked about telkom internal customer complain process I am referred to Hello peter. I requested e-mail or contact number of the person who can attend my issue and the answer I got is Hello peter. I am very disappointing, there is no follow up process on complaint. The only successful process in place is money focused. 0% customer care. I must pay for the telkom process failure by continually calling getting help or follow up calls. It no issue if the issue of customer is resolved. The business operate normal. I must pay for their own internal process failure.