telkom failed to sort out my adsl query

I took a adsl home line contract with telkom, its has not been working for two weeks. I spoke to two consults none of them helped me. I complained on hellopeter I got a reply saying that technical services will help me. Its been two weeks I'm without internet and telkom has done nothing about it. I'm thinking about going to other sources of media now. Telkom has no care towards their customers. I'm really tired now. This is the last time I'm complaining the next step, is to go to other social media and other forms of media if my problem is not solved. I also wish to be reimbursed for two weeks of internet usage lost which I paid for. In two weeks not one person from telkom is able to help me, its sadly astonishing how this company works really.