telkom failed to save bank details so disconnected

Despite having an absolute nightmare of a call centre when I tried to pay Telkom R300 more a month because current date was not enough, and them telling me (ridiculously) I have to wait 3 months to be able to do this, I persevered.<br> NOW, it turns out that the bank details I called in and updated were NOT SAVED on the system. I have just been told they were there, but were not saved, and they pulled a debit order on my old bank account which is now closed.<br> Did Telkom inform me of this issue to resolve it? No - they sent a text message to the number of my wireless device which cannot show me a text message! FANTASTIC!<br> And now, I have managed to pay the arrears, they are telling me I will be disconnected anyway. HOW IS THIS MY FAULT. TELKOM PLEASE LET ME CANCEL MY CONTACT I CANNOT TAKE ANOTHER 18 MONTHS OF THIS. I WOULD LIKE TO MOVE TO A CAPABLE SERVICE PROVIDER. PLEASE LET ME DO THIS!!!!