Telkom Failed to come and activate my Fibre Connection

I am utterly disappointed at the poor service delivery I have received from Telkom. I placed an order for a new Fibre connection via their call centre on Thursday, 09 December 2021. The router was delivered by CourierIT on Monday, 13 December but to this day I have not received any correspondence from Telkom to advise whether they will set up the router this year or if they have gone on a freeze period and can only do it next year.

Mind you I work from home and need a high speed reliable connection 24/7 and I live with kids that are used to streaming their favorite cartoons anytime which also keeps them occupied and out of my 'hair'. I have spend over R400 on data with the the hope that my Fibre will be connected some time soon but no luck. This is very frustrating and an expensive exercise for someone who just moved out of a complex that had high speed reliable Fibre from Metro Fibre. It's such a pity that Metro Fibre has not infrastructure in my new address because I never had any delays from them.

I have been waiting for some form of communication from Telkom to no avail. The least Telkom can do is keep me posted because I will be paying for the service, they won't be doing me a favor for crying out loud.