Telkom Failed to change my debit order details.

Telkom failed me once again. I Called Telkom at the beginning of November, advised that i had closed my account with STD bank and gave them my Capitec banking details to debit from, also requested the debit order to now go off on the 25th of each month. I was asked to make a cash payment as they stated that they would only be able to start debiting my Capitec account in December. To my surprised, even though i had made the cash payment a week before my debit order date, they still charged me R200 for unpaid Debit order fee,December they still tried to debit my account on the 15th which i only notice now that i have received my statement. I am very upset due to the mess done on my account, I feel that i am working with *********** people which is very unprofessional. I am tired of speaking to your call center stuff and i need this matter to be resolved ASAP. 1 My banking details need to be Capitec 2 My debit order date needs to be on the 25th 3 Those unpaid debit order fees need to get off my account. You are not only putting me at an inconvenience financially but you are also messing up my credit profile. You may contact me on my alternative number which is ********** . I dearly hope that i will not have to deal with anyone who has not done their own investigation on the case.