telkom failed services-business contract

I experienced the worst customer service and highest level of incompetence ever for the telkom staff. My trouble started in 2014 when i took a 12 month business contract package from Simphiwe Zowa(who failed to assist when all hit the fan). Before the term came to an end i requested to have the line moved to prepaid upon the lapse the 12 month(Aug2015) period. This was to done and ever since then i have calling just to be told that an email will be sent for the instruction to be carried out-i asked to copied, not done. I however told by all that there is no such a 12 month package. All until a bright Sean from the Southgate branch checked on the sytem, that which was failed by all at the soweto maponya mall-telkom needs to teach their staff about accountability in customer service, not forgetting product knownledge.<br> I decided to to reverse one payment to get their attention and response to my request but all I got was a voice prompt that the line was suspended and still no call from management to resolve my issue. Also i was told that i will not get any surety that if i pay i will have my number moved to prepaid but that nothing will happen until i pay. WHAT UTTER NONSENSE