Telkom failed reconnecting my contract number ***

My name is Kgabo i have contract phone with Telkom last year they failed to debit my account on time, and the money was in my bank account, end of November. I called them to remind them still they failed to debit then i went to Telkom store at Rosebank to pay. Same thing happened end of December, they didn't debit then suddenly i have to go again to make cash payment which they charge me R230 for late payments claiming is for charges. I am not happy with Telkom at all hence my number still blocked even though they claimed within 48 hours it will be reconnected now is 4 days i paid account no reconnection at all.*** thuts my Telkom contract number.