Telkom failed me and put me in debt

I write this as an extremely disappointed customer. I have been using your services for the longest of time with no issues until last year September 2023. All was going well in terms of my debit going off without no issue until September. Where I was not debited on the 20th as per my normal debit date. However, I was not aware of this as I don’t go check my bank statement to see which debit went or off or which did not go off, as I knew that I had an agreement/arrangement in place with you as to which date my debit must go off. October no debit went , November again no debit, then my services were suspended in November, bear in mind that through out this mess, no body took the time to call me as a customer and advise as to what was going on. That time I was admitted in hospital ( I can send you guys my medical records, if need be, to prove my statement) so calling Telkom was the last thing on my mind. In December I was then double debited an amount of R2372.14 without no warning or some form of courtesy call from yourself to advise me of this, because after all it was no fault of mine that I was not initially debited as per our agreement. I went to the bank and reversed the amount as this was not in my budget and had other bills to pay. I took the liability of going to the branch in my sick state to try and sort out the matter and even then, nobody could assist at the branch in Westgate Mall. I tried calling in and was sent from pillar to post. I asked for the matter to be escalated or to get a reference number but that fell on deaf ears as well. It’s only now where I am getting an SMS advising me that should I not pay the outstanding amount I will be handed over. I personally feel that you guys are using bullying tactics. Where was the SMS then when the 1st debit did not go off. Should you not as a service provider sent your customers an SMS or courtesy call if a debit did not go through? Why wait for 2 months then go into my account and double debit me without even a warning? Please also advise me as to what am I paying for as the services were discontinued, and even then, you did not call me as a customer and find out why am I not paying and the reason my services are being discontinued.

In conclusion I will not be held accountable for your failures as a company to treat me as your customer fairly. You failed to debit your premiums in my account on the agreed date, you failed to advise me as your customer that you will go debit me, so that I can make provision, and plan accordingly. You failed to help me when I was at your branch centres as your agents were clueless on how to deal with the matter. However, you were quick to double debit me and sending threatening Legal SMS. If this matter is not dealt with properly internally. I will be going to Hello Peter, Twitter and my last resort will be the ombudsman, as I will not allow you to tarnish my credit score with an error that was never mine to begin with. Moreover, I tried to get it resolved and you as the company did not come to the party. Please sort this out or I will have to take it further if I don’t get any joy from you as Telkom.

I trust you we will find a way to sort the matter out. Alternatively, we discontinue our relationship without tarnishing my name, and I go to another service provider that will treat me like a customer, and not just a number after my hard-earned money.