TELKOM FAILED FAILED YET AGAIN

Telkkom SA. Has failed yet again, i have a contract with Telkom whereby I purchased Samsung s21 plus in August 2021. Phone experienced a screen malfunction the screen went total black but rang when calls came in, in early June 2022 (still within one warranty period). I took at Telkom branch Goldenwalk Mall at Germiston for repairs, I was quoted an amount of R5000 for repairs because they found the phone being out of warranty due to physical damage. I then declined the quotation and requested the return of my phone. I collected the phone at the branch only to find the phone not properly sealed or closed with *****s falling out off the phone, I declined signing for collection of the phone and indicated that the phone be returned back to they service provider to have it sealed and all *****s be bolted in properly. Now they service provider has indicated that I am liable for the second booking of the phone for repairs which it was not on me but it was due to they negligence this not right at all. Telkom still struggles with providing with their customer service.