Telkom failed customer care and support

I purchased 3 prepaid data bundles R499, R199 and R199 of which none was loaded to my prepaid data sim card due to the fact that I did not use the cell number as my \Beneficiary Reference\" and instead used \"Eight Time\" as the \"Beneficiary Reference\"....my fault, YES! I reported this to the telkom clearwater mall branch and they opened a case for me. I phoned the call centre the following day, gave them the case number (***1) only to be told that I had to wait form Telkom to call me. That could take up to 72hrs, \"quote unquote\". Its now past the 72hrs and I am still waiting for that call!!!! The total R897 (26GB) is sitting in Telkoms account and I have proof of payment for all 3 instances. "