Telkom failed again / How much can you take ?

<p>To transfer my number from one place to another took 53 days. On the 19/20 December 2016 Teelkom delivered a new phone. One day later a lady phoned from Telkom, telling me not to open the box. She said she is going on leave and will phone me on the 09th of January with instrctions. No call on the 09/10 J****ry. On January 11th me line was dear. I'm 72 years old and live alone. What I'm supposed to do in case of an emergency? My family can't get hold of me. Todeay is the 25thof January and nothing happened. I spoke to Telkom several times (mostly to the computer) and went from department to department with no result. What I'm supposed to do ???</p>