Telkom Failed

I'm so tired of Telkom there incompetence and inability to assist a customer is beyond me. After 6 years a Telkom account appears on My Husband's Credit Report, according to us this account has been closed in 2014 - 2015. My husband placed himself under review in 2019 and even then there was no Telkom account listed anywhere, we have received no correspondence from TELKOM or any collection agency for many years AND NOT EVEN NOW....and now all of a sudden for January 2021 a Telkom account pops up on his Credit report out of no where, we contact Telkom and they do not see anything when putting in my husband ID number and referred us to the Telkom Collections department that doesn't even answer your call...after many attempts we get through to them, only for them to advised that they do not pick up anything on my Husband's ID number. The collections department advised that I call Telkom again...and it's been going back and forth. TELKOM IS THE WORST AND I WILL RECOMMEND NO ONE TO USE THEM!