Telkom fail to sort out Wi-Fi for 8 months

Our household has been using Telkom Internet Services for about 2-years. Me moved house in March this year, and logged a request for Telkom to move our DNet internet (Wi-Fi) to our new address in the same estate. They did come out within 2 days to move it as requested, but it was faulty. It is now 8-months later and we still don't have internet!? We have logged endless requests & complaints, we have ref nr #748467 for one originating from 24 August this year. We have had various messages saying that a technician was out and our Wi-Fi is repaired / installed, but it is not. My wife visited a Telkom store in Woodlands Mall and our account in R 4000 plus CREDIT, she was told our account is 'unlocked' - why it was locked in the first place I don't understand. To this date both my Wi-Fi and telephone line have been out of order, there hasn't been a technician to come and set it up or help me to fix the problem. Today again in attempting to sort the problem out my wife was holding for over 30 min for customer care to take her call -NOBODY answers. Can SOMEONE please contact us and help us fix this line and get our Wi-Fi active? Please, no more promises - just action! <br> <br>