Telkom fail to install ADSL

Good Day<br> I have Phone the call centre on 2015-05-13 in order to apply for ADSL to be added to my current telephone services. As we were in the process of the order the lady detect that there is a technical problem on my current line, she request that I report the fault. I report the fault the same day. A technician were came out and I receipt a sms that the fault is been resolved on 2015-05-16. I the call the call centre and place an order for ADSL and receipt sms conformation. A technician then came on 2015-05-21 and say that he need to install an additional line and that there is problem with that. And that Telkom will contact me in a day or two. On 2015-05-27 I contact the call centre to find out about the progress, I then understand that there is no order on my account. Is it or is it not possible to get ADSL???<br>