1 reviews | Active since May 2016

26 Feb 2017, 16:35

Telkom fail to deliver, respond and ironically, communicate

<p>I've been trying to get an ADSL line installed at my new apartment for months. After a technician eventually arrived at the block, he called me off a private number and said he needed some part, repair or cable to be completed on the main box before he could install my line and that he would be back in two-three working days.<br /><br />He didn't return for two weeks and Telkom's call centre told me that they could not tell me whether it would be completed in two days or a month, and could not give me that technician's details. After Tweeting Telkom they asked that I kindly DM them my details. No reply. Tweeted them again. No reply. <br /><br />If there were any other way, or fibre available in my area, I would gladly take that route. Such poor service delivery... well NO service delivery to be more accurate. </p>

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Replies (1)
Telkom
Telkom's reply27 Feb 2017, 10:17
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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