CS
Christopher S
1 reviews | Active since Jun 2013
03 Apr 2018, 16:39
Telkom Fail Services
Good Day
Just experienced bad customer service from Telkom Mobile
Ref: ********** 9 query still haven't been resolved
Still awaiting for a Cindy Dlala that works on this issue to respond it's been a month since no response
Management also no where to be reached and have to hold on forever to speak to an Agent that can assist (10 minutes)
Helpful (0)
Replies (4)0
Replies (4)CS
Christopher S's updateReviewer Update
05 Apr 2018, 15:18This is the response you get from Telkom Mobile not even responding to any complaint that is made public. Wow great service Telkom Mobile
CS
Christopher S's update05 Apr 2018, 15:18
Reviewer Update
This is the response you get from Telkom Mobile not even responding to any complaint that is made public. Wow great service Telkom Mobile
CS
Christopher S's updateReviewer Update
17 Apr 2018, 07:02Update by Telkom: My case number has been resolved?? Can you believe this no one has contacted me but the case is resolved. Where did Telkom Mobile get there answers from if they even didn't contact me, who were they talking to..?? I'm still awaiting for my case to be resolved I need answers...!!!
CS
Christopher S's update17 Apr 2018, 07:02
Reviewer Update
Update by Telkom: My case number has been resolved?? Can you believe this no one has contacted me but the case is resolved. Where did Telkom Mobile get there answers from if they even didn't contact me, who were they talking to..?? I'm still awaiting for my case to be resolved I need answers...!!!
Telkom's replyOfficial
23 Apr 2018, 09:30Good day christogsmith,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply23 Apr 2018, 09:30
Official
Good day christogsmith,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's replyOfficial
04 Jun 2018, 14:54Hi Christopher,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your case was closed with feedback stating that you didn't have funds to make the purchase at the time.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply04 Jun 2018, 14:54
Official
Hi Christopher,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your case was closed with feedback stating that you didn't have funds to make the purchase at the time.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,