TELKOM FAIL ONCE AGAIN

Once again Telkom did it again, you have failed yet again. Thank you for debiting my account when I was told everything was sorted out. YOU ARE A PATHETIC COMPANY, and I can wait to have fiber in my area so I can move away from you. Seriously to top it off I had to go and reverse the payment cause you will take a whole month to make the payment and also have you even UPDATED ITC? if my credit score has been affected I will start taking legal action for defamation of character.

I WANT AN URGENT RESPONSE on how you going to remedy this problem