Telkom = FAIL

To whom it may concern:I am writing to express the bad service I received when I called your customer service line on 10210.I have been with Telkom for more than 20 years and have never received such pathetic service. More than a month ago my internet stopped working. I called customer service and was greeted by a very ******** agent. After being put on hold for 20 minutes, I kept on getting interrupted, he was loud and offered no help to my problem. After several agents tried helping me, a woman by the name of Saajida assisted and apparently, I have not been paying for fiber. I told her I had all the proof of payments I had made. Then I was told that the issue was on Telkom's side and the only way to resolve the matter was to cancel the service and take out a new contract. I have done this. I was told that I'd be up and running in a maximum of 10 working days. We have surpassed this deadline and no update from Telkom. The only reason I am staying with Telkom is because everything is linked to my Telkom email address which was down for over a month.