Telkom Fail Again

A couple of weeks ago I was phoned by Telkom to say that our landline and wifi service would be switched from copper to fibre. A router would be sent to us and that a technician would be sent to install it. We received an email from them to say that the work had been completed but no technician has arrived to install the router. No other instructions were received and my crystal ball has run out of batteries. We haven't had a telephone line since Monday and now we have no wifi since yesterday afternoon. Luckily we have ****les so can still operate our business. So when you phone Telkom to find out when the technician will be coming to install the router you get pushed from Technical to Sales. I tried all day yesterday to get some sort of response (I thought I had actually found a reasonable consultant who took down all my details and promised someone would call to make an appointment for a technician to come- how wrong I was) and again this morning. I've had it with Telkom - no wonder their business is falling away - the lack of service is absolutely appalling.