Telkom fail

Telkom line reported faulty on the 19/01/2015. On the 27th I received a update they are working on line. Nothing from there on. Every-time you phone 10210 you wait either 30 to 1 hour for them to answer. On answering they just say it's an area fault and they are working on it. In the meantime I received a bill for my line rental. Telkom agent told me that I will have to pay my rental even though it is a line fault from there side???