Telkom fail

<p>I ordered a IPhone 5s through Telkom on their online website and it took me phoning them 7 times to ask about my order, and them keep telling me someone will contact me and almost 2 weeks later for them to finally help me over the phone and process my order once I phoned one last final time. Already a red flag.</p> <p>Once everything had been processed and the amount of R299 had been deducted from my bank account I got barely any reassurance about my order just a basic sms saying that I could expect delivery in 5-7 working days. By the 8th working day I had not heard a single word about my phone or the delivery of it so I phoned Telkom again only to find out the person processing my order had selected the wrong colour so the order was canceled and they still took the R299 from me and without bothering to inform me what was happening. I got through to Anele who apologised and reprossed my order with an available colour and said she will send me a tracking number to track delivery and it will definitely, positively arrive in the next 2 days. 2 days later still no phone and no sign of it what so ever. Received the tracking number via a vague email and when I tried to track the order over the 2 days it keeps saying the order is not valid. Suprise surprise right? </p> <p>I AM BEYOND FRUSTRATED</p> <p>Why can no one seem to help or tell me where my phone is considering I HAVE PAID ALREADY?</p> <p>Extremely dissatisfied already and I haven't even experienced Telkoms service properly yet.</p>