Telkom Facebook admin has never heard of 112

On Saturday I lodged a complaint on your facebook page with regards to Telkom failing to route my call to the emergency number, for the life of me, your admin denied knowing the number until I threatened him/her with Hello Peter and taking the matter up with the CEO, all of a sudden they are aware of the number, how pathetic. I cannot trust Telkom to route my calls to the correct department in case of emergency, why should I continue using Telkom? With 4 contract and one prepaid, I'm afraid I will be cancelling my contracts as soon as they expire, else I will be putting my kids at risk cause they will never be able to access the emergency number with their Telkom mobiles and denial will be the game. <br> My neighbour with an MTN number, got routed immediately and within minutes, the fire engine was at our home to extinguish the fire, my next contract are definitely going to MTN.<br> Sometime last year I also had a query lodged on your facebook page, it was only resolved after I posted on Hello Peter, why am I surprised? Obviously whoever is in charge of your facebook page is not clued up