TELKOM!!!

Where do I even start!. Here goes. We recently moved houses. We had an ACTIVE WORKING Fibre line at our old residence which we wanted to be moved to our new house. TELKOM! was contacted and I'm not even joking ,over maybe 20 or 30 times .we were speaking back and forth on how the line needs to be moved and being told various things from different call centre agents. Keep in mind that we gave TELKOM 2 almost 3 weeks to sort this whole thing out. At one occasion an OPENSERVE agent came to my new residence to install the line but later in the afternoon got a call from his boss saying that he doesn't have the new residence address and to leave because he won't get PAID!!!! This was on my son's 1 year birthday!!!!. This past Monday an agent from telkom called advising that they have the new address and a moved order was in place and to give them 2/3 days and an agent from openserve should be calling us to come connect!. My husband calls in today and got told that there was nothing of that sort done and there's still some problem!. NOW LISTEN!!!!!!! we have paid for the ENTIRE MONTH OF NOVEMBER BUT DID NOT EVEN USE IT!!!!! WE GOT TOLD WHEN WE FIRST CALLED TELKOM AND VARIOUS TIMES AFTER TO TAKE OUR ROUTER FROM OUR OLD HOME AND WAIT FOR AN AGENT THEY WILL COME CONNECT IT!!!!!!!!!! WE PAID FOR A DAMN SERVICE BUT GET TREATED LIKE DIRT.. WHO IS GOING TO COMPENSATE US!!! I'VE LOST OUT ON WORK THESE PAST FEW WEEKS AS I AM A STAY AT HOME MOTHER OF 2! . I WANT EVERYONE TO KNOW HOW ABSOLUTELY DESPICABLE WE WERE TREATED AND THE EMPTY DISGUSTING PROMISES THAT WERE MADE !!!! THERE IS SO MUCH MORE TO IT BUT I WANT SOME SORT OF COMPENSATION FOR ALL THIS EMOTIONAL TRAUMA THIS HAS CAUSED . TELKOM AGENTS SAY THEY PRIDE THENSELVES IN CUSTOMER CARE! WHAT CARE!!!! I WANT JUSTICE!!!!! I WANT THIS RESOLVED!!!!