Telkom ****

I’m disappointed in the service that I’ve received from Telkom staff and having to be part of their process breakdowns. I’ve been passed from pillar to post by the branch at the glen and consultants in the billing department with each one giving me different responses regarding a trade in I did which is now being explained as an early upgrade after the sale. I did not agree to an amount of 7000 being debited from my account and the explanation that I got is that it’s for the old device. I was informed that the system had an error which moved the device obligation to once off and I will be refunded. I informed everyone that I spoke to that the debit order is going to run and this should be fixed before it does, the debit order has went off on the 20th and has affected some of my monthly commitments. I have not reversed the debit order on my side as I was advised that this will be resolved. We on the 4th week now and I received a new statement that includes device subscription fee (which is for the new phone) Telkom flex on 6 and device obligation (which is for the old phone that i “traded in”) So I don’t know who’s the fool in the zoo at the moment and I just want them to take their phone back, cancel my contract and refund my money. My debit order mandate was less than what they are charging me now and my contract that I signed was for R809 @telkomsa please refund my money and take your device back