Telkom

My am extremely angry and disappointed at Telkom and the manner in which they handle their customers. I got Retrenched 2 months back, I forwarded retrenchment leters to them to lower the premium stating that I'm now unemployed but they couldn't help. My Top Up Contract Premium with is R299p/m which is supposed to be paid before the 5th of every month but to my dismay they've billed me R201 extra claiming that I have to manually pay 10 working days before the 5th of every month. A Telkom consultant by the name of Brian told me Telkom will continue charging me R201 extra p/m if I don't pay 10 working days before the 5th even after explaining countless times that being unemployed I can only commit to manual payment before the 5th of every month but cannot commit to 10 days before the 5th because while unemployed there's no money having date guarantee, but Telkom won't assist, insisting that I'll be charged R201 R201 regardless if account paid. Telkom service is at best the poorest