Telkom: extremely unhelpful and ***********

In my previous review I reviewed Telkom mobile. This time its Telkom landline/ADSL. During October 2019, my service was interrupted because of cable theft according to Telkom. I had no landline, no ADSL since then, but I still get billed every month. I lately found out that Telkom separates the ADSL line from the landline knowing that if cables were ****** you cant have a landline or an ADSL line They seem to think that the two services are not the same and when I enter a dispute they credit me for the ADSL but not for the landline. At the store, I asked them for an itemised bill showing my phone and internet usage but they could not provide it. Since the middle of last year i have been trying to cancel my service thinking that maybe then the bills will stop, but I cannot get that done either. Talking to 10210 serves no purpose because the give me a reference number telling me it will take 7 days to give feedback, but I get feedback within 25 days saying my dispute has been resolved, when in actual fact it was not. No verbal or email notification is sent to actually tell me what the outcome is, just an sms. I am totally fed up and dont know how to finally resolve my issues with Telkom. Landline reference ***