TELKOM - EXTREMELY POOR TELKOM ADSL PERFORMANCE

<p>I have been a business client with Telkom for the past 10 years and has a 10mb adsl line</p> <p>with them. Telkom is my Service provider as well. </p> <p>Since November 2016 I have had problems with my ADSL line - if is is not slow and downloading</p> <p>at below 5mb, it is intermittent and losing signal about 5 times in every 10 minutes.</p> <p>Appart from having report this to Telkom far to many times, and had them do port reconfigurations, none of it helps. I am running a business from this premise and is very dependent on the stability of the line</p> <p>as we submit online data to the banks on behalf of clients. So when the line loses signal 5 times in 10 minutes, all our systems are hanging and has to be re-booted again. A total disaster. An obviously, this goes hand in hand with an enormous backlog of work.</p> <p>I have reported this line numerous times - herewith some of the fault reference numbers:</p> <p>293CTK301116, 148CTK261216, 698CTK110117, 735CTK120117.</p> <p>Every time I just receive a sms that the line has been restores, BUT IT HAS NOT BEEN RESTORED.</p> <p>No technician ever call to find out if the line is working fine before closing the ref no.</p> <p> </p> <p>I AM VERY VERY UPSET WITH TELKOM DUE TO THEIR LACK OF CUSTOMER SUPPORT AND TERRRIBLY POOR PERFORMANCE ON RESOLVING ADSL-LINE PERFORMANCE.</p> <p> </p> <p>I really hope that they will respond to this poor report and get the line sorted out.</p>