Telkom Extremely Poor Customer Service!

On the 08/03/2019, app**** for a Mobile Contract on the Telkom site. I was contacted by a call center agent within 15 minutes. The lady went through all necessary credit vetting processes and all was clear to proceed. We then proceeded to apply for the contract. After following through with all formalities, my contract was approved and was told I would receive my device in the next 7 working days. I then received a sms on 09/03/2019 @ 16:30 stating that my order was canceled due to a credit vetting process. I could not call in as Telkom's Sales office works till 13:00 in Saturdays. I went into a Telkom Store on 10/03/2019. I was told that they cannot assist me as the order was placed online and I need to call the Sales Center. I have called the sales center on 11/03/2019 @ 08:05. I have been holding for way over an hour. There is no way to contact anyone who can assist. I called another Telkom call center hoping that they would assist with connecting me to a sales agent. I was told that I need to call the Sales Center and did not assist. I have also pulled a credit report and according to my credit report, there is no reason for Telkom to decline my contract. The service I am receiving from Telkom is pathetic. I currently have a contract with Vodacom and with Telkom. I get way better service from Vodacom. I get assistance from the Vodacom store with all my queries and they assist me with a smile. The Telkom stores sales team give attitude when you need their assistance. If I do not get a call from a Telkom representative who can assist me with my query very soon, Telkom will loose my business and I will also not renew my contracts once they expire. My wife is also on a Telkom contract which I will not renew after it expires. I would rather shift to a service provider who can actually offer great service.