Telkom Extremely Pathetic

My landline and internet ceased working on the 12th June 2017 this was reported on same date . On 12th of July I reported this on hello-peter , Telkom rep**** that the problem had been escalated and a engineer visited a week later ;the first and only visit for this complaint. I have been telephone reporting this for up to 4 times a week initially being. told only it was a cable problem.On the 8th of August I was then told it was a pole problem that a pole was rotten so it could not be climbed and needed to replaced and the problem was again escalated and was given a new reference 991665 and was told within 24 hours I would be given an indication on when the job would be done ,THIS IS NOW ABOUT 10 WEEKS .

I keep on being told that my complaint is being "escalated" but looks as if escalator going down not up! One individual said they don't have poles in stock!?

It would be so nice to be told when the replacement pole is going up and the problem is solved?