Telkom extremely ***********

A call was logged on 29 June 2015 to Telkom advising them that a residential line of a 96 year old lady is out of order. Telkom logged this call and advised that their turn around time is 48 hours. I then phoned a few days later to escalate the call as Telkom had not yet been to fix this line. One of their call centre agents advised that they will escalate the call and that someone will attend to it. I advised the agent that this lady is 96 years old, she does not own a cellphone and her only means of communication is her Telkom landline. The agent said this call has been escalated. Well today is 31 July 2015, and this line has still not been fixed, even though call after call we have been advised that this line has been escalated. On Wednesday a Telkom agent phoned saying the line is fixed (even though no one from Telkom was inside the residence to see whether this line was really working). This line is still not fixed. What happened to Telkom's turn around time of 48 hours??? This is an elderly lady of 96 years old. What is something had to happen to her???? how will i know??? Telkom is so unsympathetic and EXTREMELY ***********!