Telkom extremely bad service

Mid June 2019 I have upgraded mine and my wife phone on the same contract... I have confirmed with the sales consultant before taking delivery of the phone and she agreed it was the same package...

On the 1st of June all my and my wife's benefits comes through expect the all network minutes...

I have contacted Telkom on Monday the 1st of June 08:00am and they advised the system did not refresh I must restart both phones...I did that and it still didn't work...I then called back and waited 30 minutes for some one to pickup...and I was told that I must wait 5 hours. I waited 24 hours and still nothing... I called back Tuesday morning and they created a case. I was then advised I will get feedback within 5 to 72hrs.... I waited the full 72hrs and called back Friday afternoon....and was told that its 72hrs from the time she case is being appointed to someone...

When I called Tuesday that consultant made me believe that it's going to be sorted by Friday... she did not say it 72 hours once appointed to someone...

This morning I called again and I was told the case has not being appointed to any one yet....

Tomorrow will be 1 week some a case has being opened and still haven't received any feedback.

Like Iv explained to all the consultants I spoke too... I cannot work without phoning out... I log breakdowns 24/7 and I cannot go on like this...

All I get told is... 'I understand your frustration'

Why are we 'the customers' always getting the sort end ot the stick...if I miss one debit order I get penalized...but Telkom can mess us around and nothing's...