Telkom =Extremely BAD service

Extremely Bad service, Telkom mobile after contacting your call centre 21 times in the last 6 days and having spoken to at least 9 consultants and 2 team leaders, my query is still not resolved. lets not even talk about the estimated holding time of around 17 mins until a call is answered. Don't you have client service projection systems to monitor abandon rates, service levels etc.?. Please improve your naedo process and updating on both your payment systems, as your collections department collects but does not update systems. from the 25/04/2018 till today 07/05/2018 I am still pleading with you regarding to improve your services and resolve my query. For those agents who were fortunate to have me speaking calmly.. universal luck and for those who got my unhappy side, I'm disappointed at the your work ethic in not attending to and reducing potential complaints by going the extra mile, following up, actually assisting your clients. Please consider me as a "great prospective management theory" for your client services division, my promise would be to direct your service where it should be. As an employer, coach and motivate your staff they don't seem happy and eager to represent you brand proudly. Please don't implement after call surveys...as you have not analysed its results...

Regards

****ed off client -Mr K.Singarum