Telkom - Extremely BAD CUSTOMER SERVICE!!!!

I moved to a new property (address) on 29 January 2019. I have been a Telkom client for approximately 50 years and expected much better service to what I have recently experienced. I initially wanted to cancel my landline when I moved, but a "pop-up" bock appeared on the Telkom online self service indicating that my landline can be moved free of charge. I was obviously very happy with that and opted for the line to be moved instead. A message (after submitting the request online) read: "A consultant will contact you within 48 hours". This was in December 2018. I was never contacted to start off with. I then went back online and logged a complaint and received an email as confirmation of the complaint. This was on Monday, 28 January. Once again, absolutely no action or follow up call was received. I have now moved into my new premises and needless to say I am unable to use my landline as I don't have one at the moment.