Telkom extra charges

Hi

We recently had trouble again with the telephone lines that were "down" (2nd time) and when the telkom guys came out they fixed the problem but on the monthly bill that just arrived it states that we must pay an extra R350 because the fault was with the modem/router.

Firstly, we didn't ask them to fix the internet, we asked them to fix the telephone line that was down.

Secondly, the modem is working fine because I used it the next day up until now, so the modem/router is fine.

Thirdly, the telephone lines in the whole street is down again as I write this (it's been down for a week now) But Telkom wants to charge us an extra R350 because "my modem/router was faulty". I will not pay this amount because the fault is not with my equipment but with telkom's lines. It's not acceptable.

Please assist.

Albert