Telkom ******ion with no service

I logged a fault with TELKOM on the 14 of February for a fault that started on the 2nd February 2018. They gave me 3 commitment dates in the month of march and never honored any of them. the reference number from my call was 519CTK130218. i spoke to various employees at the call center and their supervisors namely Xabiso Mazibuko, Lunga Klaas, & Pam Soobramoney to assist me and all of them never responded. the Technician that was supposed to resolve my fault just elected to close the fault with not so much as an attempt to confirm the fault was resolved with me. today they tell me the fault is close and i must log a new call that cant be linked to the original fault so i may wait for another 2 months for them to decide to close the call.

can i please be assisted with this issue?

regards