Telkom ******ion - Impossible to close an account

I have been trying to downgrade services on a business account since August 2017. Due to the frequent outages in our area , Telkom DSL services is no longer required (nor active). All relevant documentation was sent to ********** and a auto-reply message was received that it would be completed within 21 days. Since then, Telkom has continued to charge over R600 per month for this service. Out of pure frustration, I decided to close the account , but alas another catch-22 situation The above mentioned department has now apparently also been discontinued and the only way to close an account, (according to the dozens of call centre staff I have spoken to in the last week), is by doing it on the self service portal. NO assistance in the shops, No assistance over the phone. Herein lies the problem which not a single call centre agent has been able to assist with. It is not possible to link the business telephone account to my self service portal ID, as it gives an error Error message "Cannot associate this service, please contact call centre"

In the last month I have lost the will to live, every time I call the call centre. Apart from the dozens of conveniently dropped calls, the other dozens of agents simply told me to speak to another department and send emails to **********

Not once have I been able to obtain a service number, or any form of attempted resolution. I have also tried in vain to have assistance at the Telkom walk in shops in Paarl and Stellenbosch. They simply maintain that they are only there for new sales.

It seems Telkom is making it extraordinary , if not impossible, to close an account, and happily continues to ****** over R600 a month from me.

Can anyone please assist with an ombudsman details , as it now appears the only other way is to go legal (Which of course Telkom happily does with tax payer's money!)