Telkom ******ion and Shoplifting

<p>I had an account with telkom for cell ********** which i had problems with very very poor network connection in my area of residence. After lengthy complains to telkom, their onsite agent advanced that the contract will be terminated to which i agreed.</p> <p> </p> <p>telkom did not terminate my contract and claim to have no records of such agent visting me on theirs system. my only option was to stop payment and or request the bank to reverse telkom orders as i'm no longer authorising payment to them. This was nothing to telkom as they keept on submitting debit orders to my bank account which bounced back with R112 charges. in some month they would submit more than three debit orders.</p> <p> </p> <p>i tried in vain to complain countless times for my problem to be resolved however as you know, everytime i complain i get a new agent/ consulted with reference numbers who promise to escalate my problem. I get no communication from telkom about lodged complains/ escalation, after couples of days trying to follow up i get the same story and some other complains/ escalation vanished/ expired in their system without being resolved. they also fail to provide me with a letter/ any document/ statement indicating my contract with them is cancelled/ terminated.</p> <p> </p> <p> On their system, i'm told that my contract is terminated/ cancelled however they keep on submitting debit orders to my bank account which i have no choice but to reject them and being charged R112 for more than 10 months to date.</p> <p>Some of their reference that i was given are: Stacey-Lee Du Plessis 30/09/2016, Ref ********** 0 Eldrige Dearling 16/11/2016, August 2016 onsite technician visit, Thepiso Lauret Gagathiba 15/05/2017, Daniel Fransman, Ganoly Shandre Robby 25/05/2017, etc</p> <p> </p> <p>Solution that i need from telkom, A letter/ document indicating that my contract is terminated/ cancelled and for telkom to stop submitting debit orders in my bank account as well as charges for all debit orders rejected should be compesated to m account.</p> <p> </p> <p>Telkom has my number and account details.</p>