Telkom ******ion

I logged a fault on 10210 on 15 January 2018 for landline and internet. It is now the 11 of April 2018 and the fault has not been attended to. I have been calling the call centre 2-3 times a week since January 2018 but noboy seems to know what is happening. I have requested each time I phone that a supervisor call me back to give feedback on the status but none have had the decency to do so. If Telkom had competition in the local market they would go out of business if this is the level of their service. I have been billed and have paid for services that they are not providing. They are in fact ******ing money from me as they threaten not to attend to the fault if i do not pay. It appears that Telkom does not have the technical capacity or expertise to attend to a fault in a 3 month period. Telkom needs competition.