Telkom ******ion
<p>Due to Telkom being my ISP, I was given a free Integrated Data SIM card to use when cable service was not available. I pay for 40GB internet connection per month. However, on 1 April 2017, without informing me, Telkom has changed its Integrated Data SIM card service to only allowing usage of 1GB per month! My Telkom cable connection services have been out of action since 22 March 2017, during which time I had been able to access a very weak wireless internet connection using the Data SIM card. Suddenly, on 26 April, I received a connection message that I had run out of available Data connection, due to Telkom changing the service without informing me. Telkom had the cheek to send me an SMS asking if I would recommend Telkom to a friend!!</p> <p>Telkom must explain why the Integrated Data SIM card service has been reduced, whilst a client is paying for a larger GB internet connection service per month, when it cannot supply the cable service for which I am paying???? How dare Telkom charge me for a service which they are unable to supply & reduced the allocation on its ISP Integrated Data SIM card usage?</p>
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
*** Mrs. A Forbes ***. Integrated Data SIM card ***. Only yesterday, since my tel & ADSL went faulty on 21 March 2017, did my telphone & ADSL cable services actually get reconnected. (All this due to inefficient & inexperienced technical personnel). Meanwhile, I was relying upon a very slow wireless Data SIM Card connection to access emails & internet. It was a shock when I got a msg stating that I had used all my data because nobody informed me of the change in usage as from 1 April. I personally accuse Telkom of breach of contract as I pay for 40GB data which I could not access via cable ADSL. Surely 'Integrated' means linked to what I am charged for????
*** Mrs. A Forbes ***. Integrated Data SIM card ***. Only yesterday, since my tel & ADSL went faulty on 21 March 2017, did my telphone & ADSL cable services actually get reconnected. (All this due to inefficient & inexperienced technical personnel). Meanwhile, I was relying upon a very slow wireless Data SIM Card connection to access emails & internet. It was a shock when I got a msg stating that I had used all my data because nobody informed me of the change in usage as from 1 April. I personally accuse Telkom of breach of contract as I pay for 40GB data which I could not access via cable ADSL. Surely 'Integrated' means linked to what I am charged for????