Telkom ****** charges for services not rendered.

NOTE: After I have ordered a fiber installation, I cancelled the fiber request before installation commenced (Mon, Jul 30, 2018 at 10:28 PM) Yet Telkom agents came and install. I was not at home when they came. I have uninstalled all the installed devices, and packed the wireless router and optical network terminal devices in their respective packaging for your collection. I have mail communication where we explained this situation and informed Telkom that they can collect the devices that was installed without our permission. This was the same day installation was done, prior to internet services activated.

I have cancelled all Telkom services - Refer to mail evidence (13 August 2018 12:37:00 PM) - Refer to attached mail evidence of cancellation forms sent.

FRUSTRATION With all the communications I have on record, in addition to calls made to the service center, and the fact that we do not have Telkom landline or internet services connected anymore, the fact that we are not active on any Telkom contract, why is it that Telkom is still sending me invoices? (see attached).

WARNING I consider this as ******ion. You are not only bad as a service provider, you conveniently ignore cancellations, you ignore any instructions, you just bully along. I won’t pay the invoice, and will escalate any invoices sent by you to the Consumer Complaints and relevant ombudsman platforms I can for the life of me not understand how folks can still select you as a service provider. We are at an alternative internet service provider and do not want to be associated with Telkom. Ever! NOT COOL.

PLEASE REPROCESS YOUR RECORDS AND REMOVE THE INVOICE AMOUNT TO REFLECT OUR GOOD STANDING.