TELKOM EXPRESS WOODMEAD

@TelkomZA i am very dissapointed and angry at the service im getting from Telkom....i bought 2 phones in Telkom express woodmead i first bought huawei nova 10 and months later i bought a Honor 9ax for my mother from the same store in which i also took insurance for both the phones , 15 days later my phone screen stoped working on Honor it couldn't touch or respond so i went and booked it in i met the manager by name Joseph and he waa the one assisting me with the phone repair...i called to follow up and i was later told it had liquid damage and it will be brought back and rebooked to insurance in which i acknowledged the booking for repairs this was between november and december 2023, i have to say i recieved the worst service ever as i never got any communication from the store, i kept calling the store and a lady by name ayanda answered the phone and told me my phone is still not booked in its been laying there i then went to the store and i was told.my phone was damaged during the deasembling process they drilled a huge hole to the phone and returned it as it is, i told Joseph to return it but to this day more than 4 months later they still have my phone in their shop despite my many phones calls to follow up , i called found Sfiso who said he had told the manager to call me he ia surprised that to this day nothing has happend, i kept on calling and calling them but they dont pick up their phones and when they do thy do nothing i pay R2000 a month for this phones and only used the Honor for only 15 days all this time its with Telkom. I want my phone or they must refund my money for both contract and insurance because it doesn't help me at all, few days back i called the stire and found the manager and he gave me so much attitude saying why did i ask help from the other people while he was the one who helped me inthe first place therefore i caused all this things that his stuff did, he said i should blame my self coz non of his guys told him anything therefore i should tell him wether i want the fone back or he should book it, it was very disrespectful and uncallled for how he treated me after 4months of having my phone and receiving payments on a monthly bases, i am realy angry and dispointed at telkom for hiring such stuff who dont care about their customers...please help me i want my phone back or refund of my money becuase i keep paying for nothing but disrespect. PLEASE HELP GET MY PHONE FROM THIS PEOPLE My name is FLOYD HLUNGWANE. Please its been 4 months now and nothing happens my phone remains with telkom with huge hole on it. Joseph the manager should not be working with people there.

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