TELKOM EXPRESS, TOKAI IS THE PITS along with MERLIN POTTS

I suggest TELKOM EXPRESS in Tokai Blue Route IS THE PITS along with Merlin Potts and Nomvelo Cele at your Durban Call Centre Visited TOKAI a week ago to upgrade my phone contract and phone as agreed on the phone after 4 hours 20 mins of holding on. I had all the correct documents and I filled in all the forms and was told by Merlin Potts the phone would be available in the next couple of days and he would phone me. By Wednesday 5 days later)not a word had been heard from Merlin Topps. I tried the number he had given me for the shop. No one ever answers it. It rings 10 times then goes to answer machine that says "This not an Answer Machine. You can't leave a message. Ring back later" I have now tried for 3 days and No Answer. On Wednesday I dragged myself on my walking sticks (I am registered DISABLED)to the Blue Route. Merlin told me the phone isn't even plugged in cos they don't have time to answer it. At the time he and two other Telkom staff were sitting in an empty shop chatting with each other! He told me he had no news and to go away and wait for him to phone. I was a bit short with him but he was very rude to me. Today (Friday) and still NO news from Merlin Potts. Tried phoning again..No answer and each time Telkom charge me for the call. Called the "Call Centre". After 20 mins holding on I was told they could do nothing as there was NO RECORD of the order and the only number they had for the branch was the one he gave me or the one on the website which does not go thru. Head Office have NO WAY of contacting the branch at Blue Route it seems so I would have to drag myself on my two walking sticks to the TOKAA shop where no doubt Merlin Potts will be his usual unhelpful self. What is Telkom Mobile doing. They are commiting COMMERCIAL SUICIDE. Since I posted this story on a few local Facebook pages I have been swamped by people agreeing that Tokai Telkom Express is completely unfit for purpose and should be avoided. No doubt like the review I posted a couple of weeks ago about being unable to port my number to Vodacom despite having emailed all the necessary docuements you will ignore me.