Telkom Express Greenacres

I went to the Telkom Express Greenacres store to cancel my month to month sim deal because I had upgraded to a 24month contract for a 40gig and would no longer need the 10gig. The agent was adamant that I can't cancel because its contract which took me by surprise because I know what I signed for, I proceeded to Telkom at the Bridge where I signed up 5months ago...before I could even enter the old lady at the door who I'm sure doesn't have the training that your agents receive was more helpful and told me whatever they looked at was wrong because she knows for a fact sim card deals can be cancelled which is the same information I was given when I took the 10gig simcard, the lady inside assisted me and cancelled the unwanted contract and kept the one's I'm still to pay for. My dissatisfaction is at being made to stand on two long queues at two different branches for something that could've been done at Telkom Express Greenacres had they known their job the worst is when I came back to report to them that the other branch was able to help their manager PHUMEZA told her staff at the door she doesn't deal with customers I'll be met by a floor manager who turned out to be the same agent that was in cohese with the colleague telling me I should go to where I did the contract (The Bridge) it was indeed despicable service I would never even visit the store again first time worst experience in my 6years of dealing with Telkom and their only excuse for giving me the run around was that I was probably not told by the branch that did the cancellation that I would be liable for penalty fees. I was livid! because my penalty fees has nothing to do with agents. They should learn to do their work properly, be transparent and stop giving their loved company a bad name.