Telkom Express Gateway

I recently had my skm only deal cancelled without my permission. When j visited the store everyone including the manager seemed confused. After several visits to the store the manager told me the deal I had is no longer available and I should sign up a new contract. this was in May and the SIM deal was still on my invoice. On the beginning on June I called to follow up as the manager of the store said her staff were *********** and she will now handle the enquiry only to get told by her that she didn't remember assisting me. She also said I could escalate the matter with Hello Peter. I am hoping to get some assistance