Telkom express gateway

Useless staff who don't kw how to do the basic job activitys. I booked my phone in for the second time as it was a come back because the job was not done ryt the first time I explained to the lady my problem I told her the phone is under insurance please book it in the lady next to her who helped me previously also told her that it has insurance anyway she books the phone in gives me a copy of the job card and I leave the store on the 15 of August I then receive messages from bradian logistics saying that I need to pay assessment fees coz the warranty is expired so I rush back to the store and aske them abt it they say that the phone was booked in incorrectly there after I rebooked the phone in I then received no messages regarding my phone and it's like 2 months now and I called so many times finrite the insurance company who supposed to receive my phone unfortunately doesn't kw where my device is I go to the store they say it's gone to finrite and they can't do anything I need to deal with finrite so I call finrite and worry them but KW one there seems to pick info on my phone with my ID number my references number my job card number nothing so basically my phone is lost and no one can help me locate my device but it was booked incorrectly by the store I have spoken to the manager of gateway Telkom express store kirshan he promised me answers but every time I call after that his on break or in meeting so I must wait for finrite to email him till then I must jst pay for something I'm not using please guys dnt waste Ur valuable time and money in this store