Telkom express cape gate

Disgusting service from Telkom express at cape gate. I have a billing issue which could’ve been avoided if their staff was honest and not negligent. Their dishonesty and negligence continues into how the issue is being handled because I went to the store and was told they have system issues they will call me the next day, I waited the next day, I did not receive a call and ended up having to call them and that call ended with them saying they will call me in a in few hours after speaking to the manager and nobody called me back. I then had to take my time to visit the store again and the guy who said he’d call me back was sitting there twiddling his thumbs. He then tells me that Curtis, the sales person that assist me is on leave and they don’t know what the conversation was between us... I did not even ask for this Curtis, I wanted TELKOM to resolve the issue. How is a whole big company like Telkom not able to resolve an issue because someone is on leave? As a client I shouldn’t even be told that, it reeks of unprofessionalism., I felt like I was being serviced by a 10 year old.