Telkom exposure

The purpose of this page is to expose Telkom SA for their bad customer service. I and many others have had enough. Just in short, this is what I have experienced over the last few months.

Cellular Contract April 2017 - Sign up for a cellphone contract. Cancelled it again before taking delivery of the phone as they did not meet their delivery date. I was told it won't be a problem and they will refund me the R800 I paid as I was billed for first month (even though I never recieved anything) I never took delivery of the phone itself and after nothing less than 30 emails, several phonecalls, nothing has changed. October 2017 - Went to their shop at The Bridge PE. Was promised it will be paid back end of October. December 2017 - Still nothing and absolutely no feedback.

Landline Contract Have been using their ADSL service for about 2 years. Nothing but trouble, very inconsistent service. Always having to reset ports. October 2017 - Went to see them and asked them to cancel all my services. I paid my last installment which you have to, as it's the 30 day notice period. December 1 - Line switched off and I assume all is OK. December 8 - I call to confirm if all ok and I want to reactivate my home phone number. Telkoms answer - Sorry we can't, you first need to pay us R2030 that is owing on this account. December 12 - I visit their Bridge Greenacres Branch. They explain that the line was never cancelled according to them, even though they can see I did cancel it, but they keep billing me so it's in arrears and I will need to pay the owing amount. They will however dispute the amount but can't give me any answers as to why.

Now, what upsets me most. 1) You never get a clear answer. 2) I was told by many others that went through the same you will NEVER get the money back, write it off. 3) All you ever get is a reference number and no feedback. 4) How is it that they always get away with such bad service and this is not governed. 5) Surely they should have a desk for cases like this where you walk in, sort out the issue and walk out as a happy client. 6) I've been told by many others that once you have an account with them, they will keep charging you for MONTHS (at your loss) and only after much correspondence and phone calls, you might be lucky if they let you off. This is theft!

I will make it my mission to expose Telkom for this. Enough is enough.

A company like Telkom will take advantage of its consumers for as long as they can because they know the average consumer can simply not take them on. I do however believe through social media we can expose them.

Please feel free to post your complaints on here to allow others to see before they get caught up in what I see as theft.

Search for my on FB under "Telkom Sucks"