Telkom Explora Deal

We wanted to go onto to a 10 mbps line and at that time the Explora deal was happening. So I called Telkom to change our adsl line. During that process no-one told me that it was a 24 month contract! I would never have accepted this, we are not fans of Telkom from past experience. They are so efficient when getting a new client on board after that you are on your own! Online the package that we chose said uncapped premium plus! Do not be fooled, it is capped at 50gig which is nothing for a family of 5! I am now tied in to something that isn't suitable for us. The cherry on top is that we haven't had Internet now for 2 weeks and no-one can help us! Every time you call Telkom you hold for an hour or more! Then they transfer you because that department cannot help you, you inevitably get cut off and you have to call again! Of course the department that they were putting you through to isn't in the selection menu and so it starts all over again! Do not however get irate because they just cut you off!! I am so sorry we went this route, do not be tempted by the free Explora it comes at a high cost!!! I thought that the Consimer Protection Act is there for this kind of thing!